Booking & Cancellation Policy

Please take the time to read through this information carefully.

Please note that by making a booking with me you are agreeing to Terms & Conditions and Privacy Notice.

You also agree to attend the appointment you have booked.

Appointments

You can make an appointment with me via this website or via email info@rebalancemassage.co.uk.

Appointments are available for a variety of durations: 60 minutes, 90 minutes or 120 minutes.

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 2 days prior to your appointment.

If this is your first appointment with us, you will also receive a New Client Consultation Form via email the day before your appointment. Please complete this because we will not be able to treat you until you have and completion on the day will be part of your appointment time.

Cancellation Policy: 24 hours

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending.

I require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. I appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.

Confidentiality

All client information and clinical records will be safeguarded by Rebalance Massage and will remain confidential. I will not share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Health and Safety

I am qualified, I hold a current First Aid certificate, and professional and public indemnity insurance for the services I provide. Furthermore I am member of the professional association Federation of Holistic Therapies. I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If you are unwell, suffering from a cold or virus, infection or general ill-health please contact me via email at info@rebalancemassage.co.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that the Cancellation Policy may still apply.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and are expected to remain present throughout the treatment.

I hold the right to refuse any treatment if a client is physically or verbally abusive towards me, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban and may also result in criminal proceedings.

Disclaimer

Rebalance Massage provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Rebalance Massage up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

I may refuse to treat any client or part of their body with just and reasonable cause. I reserve the right to terminate any appointment at any time if I believe that it is not safe or in the client’s best interest to continue.

Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.